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Support Article

Blank screen displayed on using OOTB refresh action



In Pega 7.1.7, on refreshing the screen using OOTB Refresh action,  a blank screen is displayed.

Error Messages

Not Applicable

Steps to Reproduce

1. Create or open a case.
2. Refresh using Other Action's menu to observe the issue.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules. The long URL when calling reloadHarness resulted in 400 error code. 


This behavior is resolved by HFix-20671.

Published July 13, 2015 - Updated October 8, 2020

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