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Support Article

Blank screen displays after three consecutive Back button clicks



On clicking the Back button thrice consecutively, a blank screen displays.

Error Messages

Not Applicable.

Steps to Reproduce

  1. Log in to the application
  2. Create a section and load multiple sections on click of a user action on UI
  3. Add a Back button in every section
  4. Navigate till the third screen and return by clicking the Back button. It does not load on third click

Root Cause

An issue in the custom application code or rules. The maximum allowed tabs for the dynamic container was set to 4 and two threads were already opened in the initial load.


Perform the following local-change: 

Change the maximum allowed tabs of the dynamic container to 6 which should be as per the design of the application and requirement.



Suggest Edit

Published August 19, 2019 - Updated October 8, 2020

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