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Support Article

Blank screen displays on application log in post upgrade

SA-81837

Summary



Post upgrade to Pega 8.2.1, a blank screen displays on logging in to the application.


Error Messages



The import sun.misc.BASE64Encoder cannot be resolved on pega_uiengine_offlinesupport


Steps to Reproduce

  1. Upgrade from Pega 7.4 to Pega 8.2.
  2. Log in to the application by entering the user ID and password
     

Root Cause

A software use or operation error.


Resolution

Perform the following local-change:

Add '<env name="fua/enableSkipPreviousPegaFunction" value="true"/>' in the prConfig.xml file.

Alternatively, update to Pega 8.2.2.
 


 

Suggest Edit

Published August 19, 2019 - Updated December 2, 2021

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