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Support Article

Blank screen while closing the portal work object tab

SA-11904

Summary



When user is trying to close a work object tab of user portal, blank screen is encountered.



Error Messages



Not Applicable.

Steps to Reproduce



1. Configure a section of your portal with workarea control.
2. Launch the Work Object and close it using the x icon.


Root Cause



The root cause of this problem is software use or operation error. The issue is because of using deprecated WorkArea control in Pega 7.1.7.

Resolution



This issue is resolved through the following local-change: 

One must update to DynamicContainer for the functionality to work as expected.

Suggest Edit

Published February 22, 2016 - Updated October 8, 2020

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