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Support Article

Blank screen while closing the portal work object tab



When user is trying to close a work object tab of user portal, blank screen is encountered.

Error Messages

Not Applicable.

Steps to Reproduce

1. Configure a section of your portal with workarea control.
2. Launch the Work Object and close it using the x icon.

Root Cause

The root cause of this problem is software use or operation error. The issue is because of using deprecated WorkArea control in Pega 7.1.7.


This issue is resolved through the following local-change: 

One must update to DynamicContainer for the functionality to work as expected.

Suggest Edit

Published February 22, 2016 - Updated October 8, 2020

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