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Support Article

Blank space persists when a comment is deleted from Pulse



Blank space persists when a comment is deleted from Pulse.

Error Messages

Not Applicable

Steps to Reproduce

  1. Open an instance and launch the Case Manager portal.
  2. Open Pulse.
  3. Add a pulse and delete it.

Root Cause

When a comment is deleted from Pulse, the 'pyPostDetails' div is removed by invoking the script code from the deletePost method in the 'pypega_social' JavaScript file. Post removal of 'pyPostDetails' div, the 'pzFeed' parent div is present in the Pulse. As a result, the blank space still persists. 
Since the 'pypega_social' JavaScript file is a final rule, changes cannot be made to the file.


Perform the following local-change:

Add the below script in the UserWorkForm and in the local action of the 'pyDeletePost' field. In the 'pyPulseMoreActions' menu, refer the 'deletePost' function name in the RunScript instead of 'pega.p.deletePost'. <script>
    function deletePost(event,postType){
      if(postType == 'post'){
    else if(postType == 'reply'){


Published July 23, 2018 - Updated October 8, 2020

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