Support Article
Blank Summary Report PDF is generated
SA-90062
Summary
In the Case Worker portal, a blank Summary report is generated in one of the stages in the Case flow.
Error Messages
Not Applicable
Steps to Reproduce
- Configure a case with multiple stages.
- Generate a PDF while moving from one stage to another.
- Include the Case information and History details the PDF content.
Root Cause
An issue in the custom application code or rules:
Issue with the Harness dynamic container of the Case Worker portal.
Resolution
Perform the following local-change:
- Open the pyWorkerPortalContent section.
- Select the Cell properties of the dynamic container.
- Uncheck the 'Render as Single Page' checkbox.
Published October 2, 2019 - Updated December 2, 2021
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