Support Article
Breadcrumb displays incorrectly with reassigned functionality
SA-69877
Summary
User has added reassign functionality in the screen flow which returns to the same screen. However, when the reassigned operator opens the case, Breadcrumb does not display correctly.
Error Messages
Not Applicable
Steps to Reproduce
Reassign the case and return to the previous stage using the 'Change stage' step.
Root Cause
Unknown.
Resolution
Perform the following local-change:
Place the following code in UserWorkForm:
<style>
#ScreenFlowTabs ul li[aria-label="Additional Information"]#future
{
visibility:visible !important;
display:block !important;
}
#ScreenFlowTabs ul li[aria-label="Change Assests"]#future
{
visibility:visible !important;
display:block !important;
}
</style>
Published January 8, 2019 - Updated October 8, 2020
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