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Support Article

Breadcrumb displays incorrectly with reassigned functionality



User has added reassign functionality in the screen flow which returns to the same screen. However, when the reassigned operator opens the case, Breadcrumb does not display correctly.

Error Messages

Not Applicable

Steps to Reproduce

Reassign the case and return to the previous stage using the 'Change stage' step.

Root Cause



Perform the following local-change:

Place the following code in UserWorkForm:

#ScreenFlowTabs ul li[aria-label="Additional Information"]#future 
    visibility:visible !important;
    display:block !important;

#ScreenFlowTabs ul li[aria-label="Change Assests"]#future 
    visibility:visible !important;
    display:block !important;



Published January 8, 2019 - Updated October 8, 2020

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