Support Article
Breaking UI when clicking multiple suggested tasks very fast
SA-12270
Summary
When user opens any interaction and click on multiple suggested tasks / to do list, consecutively even before the response has come, the UI breaks and user is not able to proceed.
Error Messages
NA
Steps to Reproduce
click on the to-do / suggestion items very quickly;
click an to-do/suggestion item or process it and immediately click on another to-do/suggestion item before the busy indicator get invoked
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules.
We need to wait for the completion of current task's processing before allowing to launch next task.
Changes are in HTML Fragment 'CPMLaunchTakeActionTasks' - Skipping the lauch of a task when previous task processing is not yet completed.
Resolution
This issue is resolved by hotfix item HFix-22633
Tags:
Published July 16, 2015 - Updated December 2, 2021
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