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Support Article

Breaking UI when clicking multiple suggested tasks very fast

SA-12270

Summary



When user opens any interaction and click on multiple suggested tasks / to do list, consecutively even before the response has come, the UI breaks and user is not able to proceed.

Error Messages



NA

Steps to Reproduce



click on the to-do / suggestion items very quickly;
click an to-do/suggestion item or process it and immediately click on another to-do/suggestion item before the busy indicator get invoked


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules. 
We need 
to wait for the completion of current task's processing before allowing to launch next task. 
Changes are in HTML Fragment 'CPMLaunchTakeActionTasks' - Skipping the lauch of a task when previous task processing is not yet completed.

Resolution



This issue is resolved by hotfix item HFix-22633

Published July 16, 2015 - Updated December 2, 2021

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