Support Article
Broken Queue Items - Flattening Plans
SA-89360
Summary
A large number of broken queue items are created when Flattening Plans. Initially, the items are processed on re-queueing them in the broken queue. However, currently. the items reenter the broken queue.
Error Messages
Not Applicable
Steps to Reproduce
Run the CreateFlattenedStructure activity with the Plan. Observe the broken queue count for the CreateFlattenedActive5 Queue Processor.
Root Cause
A defect in Pegasystems’ code or rules.
The Flattening process could not handle the number of Plans without errors.
Resolution
Apply HFix-56291.
Tags:
Published March 25, 2020 - Updated December 2, 2021
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