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Support Article

Broken Queue Items - Flattening Plans

SA-89360

Summary



A large number of broken queue items are created when Flattening Plans. Initially, the items are processed on re-queueing them in the broken queue. However, currently. the items reenter the broken queue.


Error Messages



Not Applicable


Steps to Reproduce



Run the CreateFlattenedStructure activity with the Plan. Observe the broken queue count for the CreateFlattenedActive5 Queue Processor.


Root Cause



A defect in Pegasystems’ code or rules.
The Flattening process could not handle the number of Plans without errors.



Resolution



Apply HFix-56291.

Published March 25, 2020 - Updated December 2, 2021

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