Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Broken Queue Items - Flattening Plans



A large number of broken queue items are created when Flattening Plans. Initially, the items are processed on re-queueing them in the broken queue. However, currently. the items reenter the broken queue.

Error Messages

Not Applicable

Steps to Reproduce

Run the CreateFlattenedStructure activity with the Plan. Observe the broken queue count for the CreateFlattenedActive5 Queue Processor.

Root Cause

A defect in Pegasystems’ code or rules.
The Flattening process could not handle the number of Plans without errors.


Apply HFix-56291.

Published March 25, 2020 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us