Support Article

Browser freezes when closing tab after some idle time

SA-26074

Summary



Users are unable to close a tab in Dynamic Container, once they keep the screen idle for 2-3 minutes.
Siteminder is configured, user opens up a WorkObject (WO) and edits few fields and keeps the screen idle for 2-3 minutes. After this when tries to close the tab, browser freezes.


This issue happens inside Siteminder only, with normal PRPC(PRServlet) this does not happen. 


Error Messages



Not Applicable.


Steps to Reproduce



1) Have Siteminder in place.
2) Edit a WO and keep the screen idle for 2-3 minutes.
3) Close the WO opened up in Dynamic Container.


Root Cause



When portal opened inside Site-minder (https/SSO), after some user idle time, we are getting 302 status for close tab ajax request.

When user get 302 status, one should resend same ajax request which will close tab properly.

Resolution



Apply ​HFix-28211.

Published July 27, 2016 - Updated August 1, 2016

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