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Support Article

Browser hang when switching or closing Interaction tabs

SA-80575

Summary



The ​​browser hangs and the screen flickers when switching between tabs (with multiple Interactions ) or closing them. This occurs when multiple interactions are present in the Interaction portal.


Error Messages



Not Applicable


Steps to Reproduce

  1. Create multiple Interactions which open in multiple tabs in the portal.
  2. Switch between Interactions. The browser hangs and the busy indicator displays.
  3. Close one of the Interaction tabs. The browser hangs and the busy indicator displays.


Root Cause



A defect in Pegasystems’ code or rules.
Multiple network calls occurred on the browser.



Resolution



Apply the following hotfixes:
  1. HFix-44636 to prevent screen flickering.
  2. HFix-53710 to prevent browser from hanging.
Suggest Edit

Published August 15, 2019 - Updated December 2, 2021

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