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Support Article

Browser Print configuration does not open for a Print action



Post upgrading to Pega 7.2.2, the browser Print configuration pop-up window does not appear for a Print action. This behavior is observed when referring to the Print out-of-the-box control and occurs in all browsers.

Error Messages

Not Applicable

Steps to Reproduce

1. Open any Work Object
2. Click the out-of-the-box Print control

Root Cause

The file name included the .js extension, (that is, harness_print.js) in the PrintView harness.


Provide the correct js rule name harness_print (without the .js extension) in the PrintView harness.

Published September 19, 2017 - Updated October 8, 2020

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