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Support Article

Bulk Action Functionlity does not work as expected

SA-10183

Summary



User selects the few list of cases and clicks the Transfer Assignment action from Select Action menu. Observes that only few of them get transferred successfully and remaining do not.

Error Messages



No Error Message.

Steps to Reproduce



1.Click on Bulk Actions from the Operator Menu.
2.Click on Filter Cases by giving criteria to get list of cases displayed.
3.Select few number of cases from the list.
4.From the Select Action Menu, choose Transfer Assignment. Fill required fields on Transfer Assignment screen and Click Ok button.
Observe all the selected cases traferred or not.



Resolution



This issue is resolved by Hfix-22115

User must refresh results list once when Actions menu is clicked. This way, the data of results list with selections is updated by refresh action configured. so first action on actions menu is refresh PZBULKPROCESSINGACTIONSECTION section. And refresh list action is removed from check box action in PZBULKPROCESSINGCHECKBOX.

 
Suggest Edit

Published June 1, 2015 - Updated October 8, 2020

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