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Support Article

Bulk Action withdraw ignored

SA-24245

Summary



The Bulk Process local action OOTB pyWithdrawFromNav (Withdraw Item) does not commit the status change of work object when the "Assigned to Operator" is removed. 
But if the filter criteria is kept the same local action commits the changes. 

Error Messages



No error message.

Steps to Reproduce

  1. Log into PegaSample
  2. Create a General task.
  3. In the Case Manager portal, open Bulk Actions.
  4. Remove assigned to filter.
  5. Select case from step 1.
  6. Select withdraw action.
  7. Open the case and check status.

Root Cause



A defect in Pegasystems’ code or rules.

Resolution



The issue is fixed in Pega 7.2.  

For 7.1.9 the following measures needs to be taken :-
  1. Add the pyWithdrawFromNav (Withdraw Item) local action in the assignment shape.
  2. The  filter criteria "Assigned to Operator" needs to be retained on the bulk process screen.
Suggest Edit

Published July 2, 2016 - Updated October 8, 2020

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