Support Article
Bulk actions do not display Application properties
SA-39917
Summary
Unable to display Application work class related properties in bulk transfer screens.
Error Messages
Not Applicable
Steps to Reproduce
- Create properties in the Application work class (ABC-DEF-XYZ-Work)
- Save the report definitions (pyBulkProcessingTemplate, pyBulkProcessingTemplateWorkList, pyBulkProcessingTemplateWorkBaskets) and sections (pyBulkProcessingAssignDisplay, pyBulkProcessingWorkDisplay) in the class (ABC-DEF-XYZ-Work)
- Create few cases and store data in the properties created
- Navigate to BulkAction > Process
- Observe the Case data for values (for the above fields) in the UI
Root Cause
The activity, pzRunBulkProcessReport, has the class name Work- hardcoded due to which the application level data cannot be used.
Resolution
Apply HFix-35301Published August 16, 2017 - Updated October 8, 2020
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