SA-291

Summary

Business User does not see the expected assignments (or records) on Bulk Process list view inside Case Manager portal.

Error Messages

No error message,
'No matching data was found' message displayed

Steps to Reproduce

1. In Case Manger portal, launch Bulk Process screen (Options menu --> Bulk Actions)
2. In Bulk Process screen, select an Operator ID from ‘Transfer work from’ drop down
3. New Tab opens with the list view, but list view does not display any records (rows). It displays the message 'No matching data was found'

Root Cause

The root cause of this problem is a defect in custom application code/rules. The issue is occuring due to lack of required "PerformBulk" privilege on the Access Role record (RULE-ACCESS-ROLE-NAME) defined on the User's Access Group.


RULE-ACCESS-ROLE-OBJ  record SR-Work-POC


In above record, there is NO privilege to perform bulk processing. In Out of the Box (OOTB) record, you will see the privilege as expected. See below snap shots

Notice that, ‘PerformBulk’ privilege exists for RULE-ACCESS-ROLE-OBJ  record PegaSample-CustomerRequest

Resolution

This issue is resolved through the following local change:

Make sure that you have defined the Privilege 'PerformBulk' for RULE-ACCESS-ROLE-OBJ rule defined for your Work class, set Level to 5.