Support Article
Bulk Transfer fails and Dental Claim is not in Pending status
SA-68247
Summary
The following issues occur in Pega Smart Claims Engine for Healthcare 7.31 on Pega 7.3.1,
- Bulk Transfer fails and urgency is not updated.
- Dental Claims navigate to Open Error instead of to the Pending state and unable to process the Claim.
Error Messages
Not Applicable
Steps to Reproduce
Scenario 1:
Not Applicable
Scenario 2:
- Open an existing Dental Test Claim Data (TCD).
- Process the Claim. Claim moves to the Open Error status instead of the Pending status.
Root Cause
A defect in Pegasystems’ code or rules.
Resolution
Apply HFix-48852.
Published February 23, 2019 - Updated December 2, 2021
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