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Support Article

Bulk transfer OOTB Workbaskets Issue

SA-5073

Summary



During Bulk Transfer Workbasket drop down present displays all Out of the box Workbasket like **@pega.com, however user wants to display only organization specific values.

Error Messages



N/A.

Steps to Reproduce



1. Launch Case Manager Portal.
2. Bulk Transfer work Items.
3. Select Work basket and notice that the drop down contains all the Out of the box Pega values.

Root Cause



The Workbasket drop down was displaying all the
Out of the box values and the Out of the box ActionReassign was referencing a LookupList Activity.

Resolution



In actionReAssign HTML, the Workbasket drop down was made to reference a Report Definition named "pyWorkBasketsInMyWorkGroup" with filter condition as follows:-

.

Published January 31, 2016 - Updated October 8, 2020

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