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Support Article

Bulk Transfer Submit button does not work in Firefox

SA-8211

Summary



The submit button does not work during bulk transfer for the assignment from Firefox 34.0.5. An error occurs with no entry in tracer.

Error Messages



Not Applicable

Steps to Reproduce



1. Navigate to Case Manager portal, and chose Bulk Assignment.
2. Try selecting few assignments, and chose the assignee.
3. Click Submit.

Root Cause



A defect in Pegasystems’ code or rules:
In the HTML fragment pzLocalActionScript, doSubmitLocalAction function references event directly, which is unavailable in Firefox.

The updated statement is:
event:(typeof(event) == "undefined") ? window.event : event,

Resolution



Apply HFix-21608.
Suggest Edit

Published May 20, 2016 - Updated October 8, 2020

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