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Support Article

Busy icon appears continuous on submitting modal dialog



A modal dialog is configured such that it supports an Excel file upload. When the uploaded Excel data contains invalid data, an additional link displays. On clicking the link, an overlay displays with details of the invalid data. On submitting the overlay and the modal window, the Busy indicator displays continuously.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a modal dialog to support Excel file upload.
  2. Open a modal dialog.
  3. Upload an Excel file containing invalid data.
  4. Click the link. An overlay displays with details of the invalid data.
  5. Submit the modal window. The Busy icon displays continuously.

Root Cause

A software use or operation error.
When the modal dialog was closed, a refresh section was configured. During the refresh, the Pega object was undefined.


Perform the following local-change:

Remove the Refresh section from the post processing of the flow action.

Published October 8, 2020

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