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Support Article

Button action is not triggered



Button action occurs only on the Label instead of the entire button. This occurs on all the browsers such as Chrome, Internet Explorer, and Edge.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure the Attach Content control. On click, it launches a modal dialog.
  2. Click to the right or left of the Attach label.

Root Cause

A defect in Pegasystems’ code or rules.

The button did not occupy the entire Div since the button's width was less. Therefore, despite clicking on the button Div, where it is considered as a complete button on the UI, no action occurs.


Perform the following local-change:

Add the below code in the UserWorkForm or Application skin:

    padding:0 0 !important;

Published March 25, 2020 - Updated December 2, 2021

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