Support Article

Button click not working in Firefox for repeat Grid

SA-30841

Summary



In Financial Services (CSFS) and SD integration on web self service portal, multiple dispute transaction scenario fails in Firefox browser on clicking the buttons within the grid.

The issue is only in Firefox and works as expected in Chrome and Internet Explorer browser.


Error Messages



Not Applicable


Steps to Reproduce



1.Configure a repeat grid with master details configuration, which need to be opened using pzGridExpandPaneTemplate.
2.Click on the Save or Discard button and no action gets performed.

The behaviour of the buttons is correct in Chrome and Internet Explorer.


Root Cause



A defect in Pegasystems’ code or rules that because getActiveGridDetails was not able to return the active Grid.
When repeat grid is configured via Internet Application Composer (IAC) ,it throws a different event
.

Resolution



Apply HFix--30709.

Requires proper event handling in the repeat grid.
 

 

Published November 28, 2016 - Updated December 7, 2016

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