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Support Article

Button configuration window in Email Treatment won't close (NLP)



When adding buttons to email treatments, a popup window opens and on clicking the Save button, NullPointerException occurs.

Error Messages

Uncaught NullPointerException {mktredirect}, {undefined}

Steps to Reproduce

  1. Create an email treatment.
  2. Type any text.
  3. Insert a response button in the email body.
  4. Mention details and click Save.

Root Cause

The HFix-39746 which deals with unique ID generation for radio buttons and checkboxes was installed on the system. This impacted the Pega Marketing functionality.


Apply HFix-48724.

Published December 14, 2018 - Updated October 8, 2020

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