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Support Article

Buttons in Attachments section not localized



New buttons added to the "Attachments" section are not being localized.

Error Messages

Not Applicable

Steps to Reproduce

  1. Add a button to the Attachments section and set the Button caption to an OOTB field value (ie Save).
  2. Switch locale to French (fr_CA) and access the Attachments by clicking the 'Advanced' link on the attachments component of a new case.
  3. The Attachments screen will appear with all parts localized except for the new Save button.

Root Cause

A software use or operation error. The pyButtonLabel Field Value rule with the translated value was created in a class other than @baseclass (such as "MyOrg-MyApp-Work-")


Perform the following local-change:

Save-As the Field Value rule into @baseclass and withdraw the other Field Value rule.


Published October 27, 2016 - Updated October 8, 2020

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