Support Article
Buttons in Attachments section not localized
SA-29414
Summary
New buttons added to the "Attachments" section are not being localized.
Error Messages
Not Applicable
Steps to Reproduce
- Add a button to the Attachments section and set the Button caption to an OOTB field value (ie Save).
- Switch locale to French (fr_CA) and access the Attachments by clicking the 'Advanced' link on the attachments component of a new case.
- The Attachments screen will appear with all parts localized except for the new Save button.
Root Cause
A software use or operation error. The pyButtonLabel Field Value rule with the translated value was created in a class other than @baseclass (such as "MyOrg-MyApp-Work-")
Resolution
Perform the following local-change:
Save-As the Field Value rule into @baseclass and withdraw the other Field Value rule.
Published October 27, 2016 - Updated October 8, 2020
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