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Support Article

Buttons with hot keys not working

SA-39666

Summary



User have configured buttons with hotkeys. When user clicks on the character for which have configured hotkeys, click action is not working in Chrome browser.

But this is working fine in Internet Explorer.


Error Messages



Not Applicable


Steps to Reproduce



1. Configure a button with any Onclick action.
2. Configure a hotkey for the button.
3. Click on the hotkey character on the button.


Root Cause



The generated markup of this scenario splits the text up and adds a <U> element for the associated keyboard shortcut.

Resolution



Add this code snippet in 'userworkform' :

<style>
Button u{
pointer-events:none;
}
</style>


Published August 14, 2017 - Updated October 8, 2020

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