Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

CAKTSmartLabel is not accessible in PCS



With Pega Customer Service (PCS), UI field with the CAKTSmartLabel control has the following accessibility issues:
  • One cannot reach the icon via keyboard, so no smartinfo shown
  • JAWs does not read out the SmartInfo text 
  • There is no indication to the user that the field is an icon

Error Messages

Not Applicable.

Steps to Reproduce

Configure CAKTSmartLabel control and verify the checks specified in the Summary.

Root Cause

Accessibility support on the smartinfo has been made from Pega 7.1.4, but only with autogenerated controls and focus event.

Non auto generated control like SmartLabel does not support accessibility. Hence, one is seeing the issue with CAKTSmartLabel which internally uses SmartLabel control.


As a local-change solution, one must have icon or link and show smartinfo, which must be configured with "focus" event and "show smartinfo".

With this, JAWS is able to read the header and its contents upon using the arrow keys.

Published January 31, 2016 - Updated December 2, 2021

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us