SA-15857

Summary

With Pega Customer Service (PCS), UI field with the CAKTSmartLabel control has the following accessibility issues:

• One cannot reach the icon via keyboard, so no smartinfo shown
• JAWs does not read out the SmartInfo text 
• There is no indication to the user that the field is an icon

Error Messages

Not Applicable.

Steps to Reproduce

Configure CAKTSmartLabel control and verify the checks specified in the Summary.

Root Cause

Accessibility support on the smartinfo has been made from Pega 7.1.4, but only with autogenerated controls and focus event.

Non auto generated control like SmartLabel does not support accessibility. Hence, one is seeing the issue with CAKTSmartLabel which internally uses SmartLabel control.

Resolution

As a local-change solution, one must have icon or link and show smartinfo, which must be configured with "focus" event and "show smartinfo".

With this, JAWS is able to read the header and its contents upon using the arrow keys.