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Support Article

Calendar does not display events

SA-14344

Summary



Calendar gadget present in Manager portal, does not display events based on the current worklist assignments (or any other events).


Error Messages



Not Applicable


Steps to Reproduce



1. Add Calendar gadget (pxCalendarViewGadget) to the portal.
2. Update the pyCurrentUserWorklist report to have correct Class join.
3. Open the Calendar in the portal. No events are displayed.


Root Cause



As per the existing design, Calendar gadget displays only the events related to SLAs configured on Assignments. It does not display the events related to SLAs configured on Cases, Stages, Steps and Flow level SLA.


Resolution



Submitted product enhancement request item, FDBK-12607, to display the events pertaining to SLAs configured on Case leve, Stage level, Step level and Flow level.
 
Suggest Edit

Published October 5, 2015 - Updated October 8, 2020

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