Support Article

Calling Pega ping service with HTTP HEAD causes HTTP 500

SA-27179

Summary



Pega ping service is called, to test if the system is available, with an HTTP HEAD request. An HTTP 500 response is received in doing so.

Error Messages



HTTP 500

Steps to Reproduce



Send HTTP HEAD to the Pega ping service.

Root Cause



The issue was caused by an incorrect configuration.

Resolution



Refer to the following PDN article:
https://pdn.pega.com/pinging-pega-7-platform-instance

Note: This does contain a message body where a HEAD request does not. The message body is, as indicated, JSON that contains:
{ "duration":"<time in milliseconds>" }

Published August 24, 2016 - Updated September 1, 2016


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