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Support Article

Calling SetTicket is not transferring to the specified ticket

SA-31574

Summary



Attempting to transfer to a ticket with the SetTicket activity is failing to occur.


Error Messages



Not applicable


Steps to Reproduce

  1. Copy a utility shape that contains a ticket, and delete the original shape.
  2. Attempt to use the SetTicket activity to transfer to the ticket. The transfer does not occur.


Root Cause



The data model containing the ticket info was changed to pyTicketShapes instead of pyModifierRefs.
This change was not taken care of in the flowmethodbody function.

Resolution



Apply HFix-3103.  After applying the HFix, resave any affected flows.

 

Suggest Edit

Published December 27, 2016 - Updated October 8, 2020

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