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Support Article

Calling SetTicket is not transferring to the specified ticket



Attempting to transfer to a ticket with the SetTicket activity is failing to occur.

Error Messages

Not applicable

Steps to Reproduce

  1. Copy a utility shape that contains a ticket, and delete the original shape.
  2. Attempt to use the SetTicket activity to transfer to the ticket. The transfer does not occur.

Root Cause

The data model containing the ticket info was changed to pyTicketShapes instead of pyModifierRefs.
This change was not taken care of in the flowmethodbody function.


Apply HFix-3103.  After applying the HFix, resave any affected flows.


Suggest Edit

Published December 27, 2016 - Updated October 8, 2020

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