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Support Article

Campaign Rule Issue - Flow is not opening in Interaction driver



When working on the 360 degree Composite screen, sometimes a portion of the screen takes over more real estate than it should when it renders, by overwriting the Interaction Driver and/or the Dialog.

Error Messages

Not Applicable

Steps to Reproduce

Launch a Service Item or a Work Object.

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.  
The code in pega_cpm_mainform attempts to find target of the frame from the form, but sometimes the form is not yet loaded when this code executes.


This issue is resolved by hotfix item HFix-21751.
 A check for a completely loaded form is included.  If the form is not yet loaded, then a delay of 1/4 second is introduced before a new check is made again.  Upto eight attempts, each with 1/4 second delay, is made before an error message is thrown

Published June 12, 2015 - Updated December 2, 2021

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