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Support Article

Campaign Rule Issue - Flow is not opening in Interaction driver

SA-8520

Summary



When working on the 360 degree Composite screen, sometimes a portion of the screen takes over more real estate than it should when it renders, by overwriting the Interaction Driver and/or the Dialog.

Error Messages



Not Applicable
.

Steps to Reproduce



Launch a Service Item or a Work Object.


Root Cause



The root cause of this problem is a defect in Pegasystems’ code/rules.  
The code in pega_cpm_mainform attempts to find target of the frame from the form, but sometimes the form is not yet loaded when this code executes.


Resolution



This issue is resolved by hotfix item HFix-21751.
 A check for a completely loaded form is included.  If the form is not yet loaded, then a delay of 1/4 second is introduced before a new check is made again.  Upto eight attempts, each with 1/4 second delay, is made before an error message is thrown
.

Published June 12, 2015 - Updated December 2, 2021

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