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Cancel Correspondence action causes Transaction error



Transaction error on performing the 'Cancel Correspondence' out-of-the-box action.

Error Messages

The Action is not allowed as it is outside the transaction

Steps to Reproduce

  1. Log in to the Pega Survey 7.11 application.
  2. Click 'Create a Correspondence' to create a correspondence.
  3. Click the Submit button to complete the assignment.
  4. Click Cancel Correspondence.

Root Cause

The issue occurred because custom HTML was used for the custom buttons (in WITHCORRCANCELBUTTON). Two submit requests occurred when the custom buttons were clicked. Hence, a stale transaction error message was generated. The log file displayed a transaction ID mismatch error because the buttons had a Form Submit configured onClick and the 'type' was not specified. Since these were inside a form and as no type was specified, Internet Explorer considered the buttons as the Submit button in the 'Standards' mode.


Apply HFix-37391.

Suggest Edit

Published December 18, 2017 - Updated December 2, 2021

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