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Cancel Task button and Next button disappear on refresh

SA-14200

Summary



Cancel Task and Next buttons of pyCaseActionAreaButtons disappear from screen flow after the screen is refreshed.


Error Messages



Not Applicable


Steps to Reproduce



1. Create a screen flow with pyCaseActionAreaButtons.
2. Include other actions menu button.
3. Run the screen flow.
4. Click Refresh from other actions.


Root Cause



An issue in the custom application code or rules.
The customized pyCaseActionAreaButtons is having problems with pyAddCancel. The parameter, flowName, was blank at that time. This caused pyAddCancel to fail. As the visibility condition fails, the buttons disappear.


Resolution



Local-change is to create new When condition which is reverse of hasPreviousAssignment and add it to the visibility of the button.
Suggest Edit

Published September 23, 2015 - Updated December 2, 2021

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