Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Cannot Access Pega

SA-39923

Summary



All Users cannot login Pega Server by using their ID and Password
It was observed around 4:15pm(Asia/Hong_Kong).

The user re-boot the Pega Application and SQL Servers around 4:25pm(Asia/Hong_Kong).
However, It seems that the Pega System cannot be accessed after re-boot.
This was not a solution and worse than before.

Environment information:
AP server | IBM Websphere 8.5.5.11
DB server | MS SQL Server 2008 R2


Error Messages



External authentication failed:
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 775, v1db1


Steps to Reproduce

Login to behavior reported environment.


Root Cause



A defect or configuration issue in the operating environment This was simply operational failure incident, not any issue.
The issue came from LDAP connectivity(A). and the user's restarting sequence was wrong(B),
(A) LDAP connecitity check.
Error log (
- External authentication failed):shows LDAP connection failuer, before restarting server, had be better to check the LDAP connectivity.
(B) Restart sequece.
The user restarting sequece was, stop DB before Application server restart. It caused collaptions of cache and Application server never comes up while DB server stops.

Resolution



Make the following change to the operating environment:

A.For access failure,
check 3rd party LDAP connectivity when LDAP error log on the PegaRULES.log.

B: Server restart operation sequence is below

1. Stop Application server in safe. (signal sending to application process).
2. Stop database server
3. Start database server
4. Start Application server.

Published July 7, 2017 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us