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Support Article

Cannot access from URL of mail when another potal opens

SA-97409

Summary

User receives a notification for an Assignment update after logging in to the application through SAML Single Sign-On (SSO). The user clicks the URL received through the mail to open the portal. However, the harness displays incorrectly on the application.


Error Messages



There has been an issue; please consult your system administrator
Status:fail
Operator:Unauthenticated or not available
Node:No ID available


Steps to Reproduce

  1. Log in to the application through SAML SSO.
  2. Refer and search on a screen (high loading)
  3. Click the URL link on the Notice mail during the search. Error screen displays.


Root Cause



A defect in Pegasystems’ code or rules.
Correspondence Fragmentation, WorkLink Email has the PurgeTargetThread=true a link. Therefore, error occurs when the thread does not exist due to Passivation or Purge function.



Resolution



Here’s the explanation for the reported behavior:
  1. Modify the Correspondance template.
  2. Set the Work-.WorkLink Fragmentation link parameter to PurgeTargetThread=false or omit the  parameter.
Suggest Edit

Published January 23, 2020 - Updated December 2, 2021

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