Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Cannot circumstance customized Confirm Harness



Post upgrade to Pega 7.2.2, unable to circumstance a Confirm harness associated with a custom work class. The below error occurs when refreshing the the non-circumstanced version of the Confirm harness.

Error Messages

Rule no longer exists

Steps to Reproduce

  1. Upgrade from PRPC 6.2 SP1, Customer Process Manager (CPM) 6.2 SP3, Customer Process Manager Interaction Portal (CPMi) 4.1 to Pega 7.2.2, Pega Customer Service (CS) 7.22, Pega Customer Service for Insurance (CSI) 7.22.1, Insurance Industry Foundation (IIF) 7.23.1
  2. Log out or log in to the application.
  3. Open the Confirm harness.
  4. Select Circumstance from the Save menu.
  5. Set this to use a property.
  6. Save the Circumstanced rule.
  7. Return to the original Confirm harness (which is still open).
  8. Select Refresh from the Actions menu.

Root Cause

A defect in Pegasystems’ code or rules: Rule Resolution logic.


Apply HFix-36191.

Suggest Edit

Published December 17, 2017 - Updated October 8, 2020

Did you find this content helpful? Yes No

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us