Support Article
Cannot configure openfire chat on CS v714
SA-21763
Summary
Cannot configure openfire chat on CS v714
Error Messages
Not Applicable
Steps to Reproduce
1. Install Pega CS 714;
2. To configure Openfire type of Chat;
3. There's no queue tab
Root Cause
As per SME, the third party plugin Open fire is been deprecated from Pega CS 7.1.4
Resolution
Type: Explanation
Explanation: As per the dissucussion had with SME regarding this issue, Its been noted as "In CS 714, the list of openfire queues is retireved for each user when they login to the chat server. Queue configuration is NOT required on the Pega Server."
Note: Openfire integration is deprecated in CS 714. Pega has introduced a new chat server and it has imporved functionality. Suggested user to migrate to Pega chat server .
Published April 8, 2016 - Updated December 2, 2021
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