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Support Article

Cannot configure openfire chat on CS v714

SA-21763

Summary



Cannot configure openfire chat on CS v714


Error Messages



Not Applicable

Steps to Reproduce



1. Install Pega CS 714;
2. To configure Openfire type of Chat;
3. There's no queue tab


Root Cause



As per SME, the third party plugin Open fire is been deprecated from Pega CS 7.1.4


Resolution



Type: Explanation

Explanation: As per the dissucussion had with SME regarding this issue, Its been noted as "In CS 714, the list of openfire queues is retireved for each user when they login to the chat server. Queue configuration is NOT required on the Pega Server." 

Note: Openfire integration is deprecated in CS 714. Pega has introduced a new chat server and it has imporved functionality. Suggested user to migrate to Pega chat server .

 

Suggest Edit

Published April 8, 2016 - Updated December 2, 2021

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