Support Article
Cannot create connectors on Strategy rules with IE8
SA-4195
Summary
NBAM 7.11
Need for reopen:
Under SR-112698, we accepted that we would wait for 7.1.6 upgrade in lieu of a hotfix.
However, a continued failure to upgrade the NBAM environment means we can no longer afford to wait for this.
We are fast approaching a go-live date and without this functionality the project may not be able to launch.
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When creating/maintaining Strategy rules using IE8, we cannot create connectors between shapes in the normal way (by dragging a line from the source shape to the target shape). Instead the shape is moved.
This functions correctly under IE11. It also works for Flows under IE8, just not for Strategies.
Original Description
When creating/maintaining Strategy rules using IE8, we cannot create connectors between shapes in the normal way (by dragging a line from the source shape to the target shape). Instead the shape is moved. This functions correctly under IE11. It also works for Flows under IE8, just not for Strategies.
Error Messages
None
Steps to Reproduce
Log on to 7.1.5 using IE8. Open a Strategy rule. Attempt to create a connector between two shapes by dragging from one to the other.
1. Create any Strategy rule.
2. Try to connect the shapes from one -to- another the connector are not working.
3. No java script error is coming.
Root Cause
The root cause of this problem is a defect in Pegasystems’ code/rules
Resolution
This issue is scheduled to be resolved in Maintenance Level (ML) release and the issue is fixed in ML6. In the interim and until the ML6 release can be used, use Chrome browser as alternative as the issue doesnt occur in that browser type.
Published January 31, 2016 - Updated October 8, 2020
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