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Support Article

Cannot customize dialog message in OOTB Pega Final rules



Unable to customize the CompositePortalConflict HTML rule. The requirement is to replace the default .pyID used with a custom property in the CompositePortalConflict HTML rule.


This CaseType(-pyID) is already open.

Steps to Reproduce

  1. Open a work object from the My Work-list
  2. Return to open the same work object. 

Root Cause

This behavior is as per Pega product  design.


Here’s the explanation for the reported behavior: 

The CompositePortalConflict message is a Final rule and cannot be customized.

Additionally, the webwb pega_desktop_docgadget.js JavaScript file where this message is called, is also Final and cannot be customized.


Published December 12, 2018 - Updated December 2, 2021

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