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Support Article

Cannot edit delegated strategy rules



Cannot edit delegated strategy rules

After saving a strategy rule to an unlocked production ruleset and adding that version to My Favorites, when the user opens the rule the only toolbar icon available is the Refresh button.  When the Refresh button is clicked a StringIndexOutOfBoundsException displayed.


Error Messages


Steps to Reproduce

  1. Create a strategy rule
  2. Save the strategy rule into an unlocked production ruleset
  3. Add the rule to your favorites
  4. Set the access group of your operator to one that logs into a portal that has access to delegated rules
  5. Log into that portal and open the rule from the delegated rules link
  6. Only button that appears in the toolbar is refresh
  7. Click the refresh button

Root Cause

The root cause of this problem is a defect in Pegasystems’ code/rules.  Due to the response time, there is a timing issue preventing the display of the toolbar icons.


This issue is resolved by hotfix item HFix-20553.  This hotfix included an increase in the wait time. 

Published January 31, 2016 - Updated October 8, 2020

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