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Support Article

Cannot get data from email head field "Sender"



Cannot get data from email head field "Sender" with Pega 7.1.8.

Error Messages

Not Applicable

Steps to Reproduce

1. Create Email Listener.
2. Create Service Email.
3. User-A must send email to User-B.
4. User-B must resend email to address of Listener Account.
5. Header of this Email contains fields:
From: User-A <[email protected]>
To: Listener Account <[email protected]>
Sender: User-B <[email protected]>
6. Observe it is not able to get data from field Sender.

Root Cause

The operating environment contains the customer header "Sender".


By adding "Sender" header manually, issue gets resolved.

Published May 15, 2017 - Updated October 8, 2020

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