Support Article

Cannot get data from email head field "Sender"

SA-37222

Summary



Cannot get data from email head field "Sender" with Pega 7.1.8.


Error Messages



Not Applicable


Steps to Reproduce



1. Create Email Listener.
2. Create Service Email.
3. User-A must send email to User-B.
4. User-B must resend email to address of Listener Account.
5. Header of this Email contains fields:
From: User-A <user-a@sba.rub>
To: Listener Account <email-listener@sba.rub>
Sender: User-B <user-a@sba.rub>
6. Observe it is not able to get data from field Sender.


Root Cause



The operating environment contains the customer header "Sender".

Resolution



By adding "Sender" header manually, issue gets resolved.

Published April 28, 2017 - Updated May 15, 2017

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