Support Article

Cannot get data from email head field "Sender"

SA-37222

Summary



Cannot get data from email head field "Sender" with Pega 7.1.8.


Error Messages



Not Applicable


Steps to Reproduce



1. Create Email Listener.
2. Create Service Email.
3. User-A must send email to User-B.
4. User-B must resend email to address of Listener Account.
5. Header of this Email contains fields:
From: User-A <user-a@sba.rub>
To: Listener Account <email-listener@sba.rub>
Sender: User-B <user-a@sba.rub>
6. Observe it is not able to get data from field Sender.


Root Cause



The operating environment contains the customer header "Sender".

Resolution



By adding "Sender" header manually, issue gets resolved.

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Published April 28, 2017 - Updated May 15, 2017

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