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Support Article

Cannot localize errors on Pega Call login screen



Unable to localize error messages on the Pega Call login screen.

This occurs when the text input control which contains the error has the setting, read-only value on 'Property value' instead of 'Localize Property Value'.

Error Messages

Not Applicable

Steps to Reproduce

  1. Change the users operator ID localize to nl_NL.
  2. Add a field value for one of the Pega Call login screen errors (for example, Failed to find a terminal. Device may not exist.)
  3. Initiate the error as below:
        a. Open the Interaction portal.
        b. Open the phone login screen.
        c. Enter incorrect data in the Extension and Agent ID fields.

Root Cause

A defect in Pegasystems’ code or rules:

There were no Extension points to have translated error messages.


Apply HFix-59953.

Published April 1, 2020 - Updated December 2, 2021

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