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Support Article

Cannot localize errors on Pega Call login screen

SA-99513

Summary



Unable to localize error messages on the Pega Call login screen.


This occurs when the text input control which contains the error has the setting, read-only value on 'Property value' instead of 'Localize Property Value'.


Error Messages



Not Applicable


Steps to Reproduce

  1. Change the users operator ID localize to nl_NL.
  2. Add a field value for one of the Pega Call login screen errors (for example, Failed to find a terminal. Device may not exist.)
  3. Initiate the error as below:
        a. Open the Interaction portal.
        b. Open the phone login screen.
        c. Enter incorrect data in the Extension and Agent ID fields.

Root Cause



A defect in Pegasystems’ code or rules:

There were no Extension points to have translated error messages.


Resolution



Apply HFix-59953.

Tags:

Reporting

Published April 1, 2020 - Updated December 2, 2021

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