Support Article
Cannot login via SSO
SA-36730
Summary
When accessing Pega via SAML SSO an exception is thrown and IDP level.
Error Messages
IDP Level error page.
Steps to Reproduce
Caused by: org.apache.xerces.impl.io.MalformedByteSequenceException: Invalid byte 1 of 1-byte UTF-8 sequence.
at org.apache.xerces.parsers.DOMParser.parse(Unknown Source)
at org.apache.xerces.jaxp.DocumentBuilderImpl.parse(Unknown Source)
at javax.xml.parsers.DocumentBuilder.parse(Unknown Source)
at [Custom_classes].SAMLUtils.getDOMElement(SAMLUtils.java:836)
... 23 more
Root Cause
The SAML AuthService was set to use a Login Type of HTTP-Redirect but the Login URL was expecting HTTP-Post.
Resolution
Changed the AuthService to use a login type of HTTP-Post.
Published April 19, 2017 - Updated May 4, 2017
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