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Support Article

Cannot logout of PegaCALL while on a call

SA-29299

Summary



When a Customer Service Representative (CSR) is logged into CTI and PegaCall and are in an active call, if user clicks the CPM LogOut, gets an exception saying to contact your system administrator. 


Error Messages



A white tab is displayed that states: There has been an issue: please consult your system administrator. 

Steps to Reproduce



While in a call, try to logout.


Root Cause



There is an issue on how the logout for pegacall was being invoked from the CPMlogoff activity. 

Resolution



Apply HFix-29099.

Published November 16, 2016 - Updated December 2, 2021

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