Cannot logout of PegaCALL while on a call
Customer Service Representative (CSR) is logged into CTI and PegaCall and are in an active call, if user clicks the CPM LogOut, gets an exception saying to contact your system administrator.
A white tab is displayed that states: There has been an issue: please consult your system administrator.
Steps to ReproduceWhile in a call, try to logout.
Root CauseThere is an issue on how the logout for pegacall was being invoked from the CPMlogoff activity.
Published October 18, 2016 - Updated November 15, 2016