Support Article
Cannot monitor Pega 7.x from AES 3.4
SA-29430
Summary
When attempting to monitor Pega 7.x nodes from AES 3.4 on PRPC 6.1.x, errors are observed
Error Messages
ERROR - Rule data lookup failed for: DB-589285 -- please verify that PegaAESRemote application has been appropriately installed and configured on the monitored system.
ERROR - ExecuteGetActivityData: Error. Node: 9e230be11adc812d73f74bdf8eecea4a Connection: http://Hostname:port/prweb/PRSOAPServlet InsKey: RULE-OBJ-ACTIVITY YOUR_CLASS_STRUCTURE PROCESSCORESYSTEMPREEXISTINGEVENTS #20150813T092737.606 GMT ID: DB-589287 Msg: ** (404)Not Found"
Steps to Reproduce
Use AES 3.4 on PRPC 6.1SP2 to monitor nodes on Pega 7.1
Root Cause
AES 3.4 is not approved to monitor Pega 7.x nodes
Resolution
Update AES to the latest version of 7.x to monitor Pega 7.x nodes.
Published August 23, 2017 - Updated December 2, 2021
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