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Support Article

Cannot open assignment on Call interaction



When using MicroDC, an assignment does not open in a new tab on selecting dynamic container as the target.

Error Messages

Not Applicable

Steps to Reproduce

  1. Configure a section which opens in MicroDC during runtime (Customer Service Intent task).
  2. Add the 'Open Assignment' action on a button and provide the target as 'Dynamic Container'. The Assignment opens in the same Ajax Container.

Root Cause

A defect in Pegasystems’ code or rules.


This feature is implemented in Pega Platform 8.2.4.

Published December 19, 2019 - Updated December 2, 2021

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