Cannot open case "CASEID" Contact your system administrator
Consider two operators (Operator 1 and Operator 2) and a parent case with a few subcases.
Open the parent case in a review harness using Operator1. Open the same parent case in the review harness using operator2 and create a sub case. Error occurs when opening the subcase when Operator2 performs a local action without refreshing the review harness.
Cannot open case "CASEID" Contact your system administrator for assistance.
Steps to Reproduce
- Create a parent case.
- Open the parent case in the Review mode using Operator1.
- Open the same parent case using Operator2. Create a sub case for it.
- Do not refresh the Review mode screen of Operator1. Run a local action or flow action and submit it.
- Open the child case created by Operator1.
Obj-refresh-And-Lock checks the pxUpdateDateTime of the work object. If pxUpdateDateTime is older than the value in the database, the content is reloaded. However, Obj-Save does not update the pxUpdateDateTime while saving the content to the database.
Perform the following local-change:
Use Work-.RecalculateAndSave instead of Obj-Save. The pxUpdateDateTime is also updated.
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