Skip to main content

This content has been archived and is no longer being updated. Links may not function; however, this content may be relevant to outdated versions of the product.

Support Article

Cannot open case "CASEID" Contact your system administrator

SA-57773

Summary



Consider two operators (Operator 1 and Operator 2) and a parent case with a few subcases.
Open the parent case in a review harness using Operator1. Open the same parent case in the review harness using operator2 and create a sub case. Error occurs when opening the subcase when Operator2 performs a local action without refreshing the review harness.



Error Messages



Cannot open case "CASEID" Contact your system administrator for assistance.


Steps to Reproduce

  1. Create a parent case.
  2. Open the parent case in the Review mode using Operator1.
  3. Open the same parent case using Operator2. Create a sub case for it.
  4. Do not refresh the Review mode screen of Operator1. Run a local action or flow action and submit it.
  5. Open the child case created by Operator1.


Root Cause



Obj-refresh-And-Lock checks the pxUpdateDateTime of the work object. If pxUpdateDateTime is older than the value in the database, the content is reloaded. However, Obj-Save does not update the pxUpdateDateTime while saving the content to the database.


Resolution



Perform the following local-change:

Use Work-.RecalculateAndSave instead of Obj-Save. The pxUpdateDateTime is also updated.


 

Published July 31, 2018 - Updated October 8, 2020

Was this useful?

0% found this useful

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us