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Support Article

Cannot open work objects main path from worklist



User cannot open work objects created ‘Outbound and Research’ main path from work list.

Error Messages

Section CPMPerform execution error on page pyWorkPage of class XXXXXXXXXXX : Problem in JSP fragment

Steps to Reproduce

1. Create an outbound or research type interaction.
2. Close the Work Order and refresh the browser.
3. Open the same Work Order or interaction from worklist.

Root Cause

In the HTML stream called "CPMPerformFrameSourceInternal", there is a call for "CPMInitiatePortalFromAssignment" activity, which is not working. This activity creates CAPortal page which is later used inside cpmtabbednavigationgadgetsupport HTML, where the null pointer exception occurs.

Also, there is another When condition which checks if the Work Order is verified. Here, in the user's Work Order (pyWorkPage) the .Verified property is blank, whereas, it must be true to proceed .


This issue is resolved through the following Local-change: 

Use a utility called CASetVerifiedFlag to set the flag as true in the custom flow. 

Published June 9, 2015 - Updated December 2, 2021

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