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Cannot progress to next stage without closing Supporting Process

SA-2106

Summary



When a supporting process is started it has to be completed before progressing to the next stage of a case.

Error Messages



N/A


Steps to Reproduce


 
  1. Start a process with multiple stages.
  2. Begin a supporting process.
  3. Observe that the main process cannot proceed to the next stage until the supporting process is completed.

Root Cause



This is the expected behavior by design.


Resolution



The explanation for this behavior is as follows: all assignments must be resolved before moving onto the next stage of a case.
Suggest Edit

Published January 31, 2016 - Updated October 8, 2020

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