Support Article
Cannot restart the email listeners after PEGA 7.1.6 upgrade
SA-18995
Summary
Not able to start email listeners after upgrading from PEGA 5.4 SP2 to PEGA 7.1.6
Error Messages
Listener 'Data-Admin-Connect-EmailListener:TestResponse.TestABCDesponse(com.pega.pegarules.integration.engine.internal.services.email.EmailListener)/0' failed to start because of the following error:
Failed to launch listener, com.pega.pegarules.pub.PRException: Unable to start email listener 'TestResponse.TestABCDesponse.MonitorTestResponse.TestABCDesponse'. Please check that Data-Admin-ServicePackage instance 'EmailDefault' and Rule-Service-Email instance 'EmailReceipt' both exist.
Steps to Reproduce
1. Try to restart the email listeners on the util node and get the above error.
Root Cause
An issue in the custom application code or rules. Inside the Methods tab, the service method associated with the Service Email was not listed. This was because the operator did not had access to the RuleSet to which ServiceEmail is associated to.
Resolution
Perform the following local-change: Add the Ruleset to operator id to which ServiceEmail is asscociated.
Published January 31, 2016 - Updated October 8, 2020
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