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Support Article

Cannot run advance agent with a tenant context



When attempting to run an advanced agent created in the tenant layer with a Tenant access group the agent fails to execute. This issue is constant. The agent fails every time it tries to execute .

Error Messages

Agent <Agent Name> encountered an execution error. Restarting after delay. Exception at 20141208T135511.701 GMT: No such Access Group: <Access Group> for thread STANDARD From: (BBE5B9D404D9B2D1355F965A33420F183) at com.pega.pegarules.session.internal.authorization.context.GlobalContextCache.getBasicApplicationContext( at com.pega.pegarules.session.internal.authorization.context.GlobalContextCache.getLocalizedApplicationContext( at com.pega.pegarules.session.internal.authorization.context.AuthorizationContextManagerImpl.getContext( at com.pega.pegarules.session.internal.authorization.SessionAuthorization.getContext( at com.pega.pegarules.session.internal.authorization.SessionAuthorization.getContext( at com.pega.pegarules.session.internal.authorization.SessionAuthorization.setAvailableAccessGroups( at com.pega.pegarules.session.internal.authorization.Authorization.setAvailableAccessGroups( at com.pega.pegarules.session.internal.authorization.Authorization.resetForAgent( at 

Steps to Reproduce

1. Create an Agent in the tenant layer
2. Set a Tenant access group on the security tab of the agent
3. Start the agent if it isn't enabled by default
4. Wait until the agent tries to execute.

Root Cause

Tenant specific agent is not supported as of  Pega 7.1.7. 


The tenant specific agent is in the product roadmap.

Published January 31, 2016 - Updated October 8, 2020

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